Exec AI Ops
Executive Strategy & AI Operations

Strategy, operations, and automations
for entrepreneurs and executives.

Systems that win back your time, cut your costs, and scale your business, without another hire. Built on 17+ years of experience across 16+ industries.

$28M+in client revenue supported
$190K+in client annual savings
16+industries served
17+years of experience
Clients served include
Your ROI

Get 34 hours of your week back

A full week of operations, run by a sole operator versus with systems. Enter your operator’s hourly rate to see your estimated savings.

Estimated yearly savings*$163,200
Invested, after ten years**$2,601,000
* Savings estimated based on 34 hours a week over 48 working weeks for one full-time operations role.** Growth estimate assumes each year’s savings invested at 10% a year, the long-run average of the S&P 500. An illustration; actual returns vary.
Your week of operationsOperatorSystems
Marketingcontent, publishing, newsletters, campaigns8 h1 h
Saleslead intake, follow-up, proposals, pipelines7 h1 h
Client deliveryonboarding, updates, support, handoffs10 h2 h
Financeinvoicing, reconciliation, payroll, reporting5 h0.5 h
Administrationcorrespondence, calendar, travel, records10 h1.5 h
Each week40 h6 h
34 hours a week back. About 1,630 a year.
Services · Done for you

What I can build for you

If you still answer every enquiry, chase every invoice, and copy data between tools late at night, this is the work I take off your desk. Every system I build for a client has run in my own business first. Select any service for the detail.

01
AI agents & automationAgents and workflows that do the real work: intake, triage, drafting, follow-up, and reporting. Supervised where it matters, autonomous where it’s safe.Details →
02
Operations architectureSOPs, task systems, dashboards, and hiring pipelines that make the business legible, from a first hire to a multi-venture holding structure.Details →
03
Marketing systemsContent creation and repurposing, video editing, social publishing, newsletters, email campaigns, and paid ads, running as one engine.Details →
04
Lead generation & salesInbound and outbound lead capture, qualification, CRM, follow-up, and proposals, so no enquiry goes cold.Details →
05
Offers & productsOffer design, pricing, courses, and launches: what you sell, shaped and packaged to sell.Details →
06
Client deliveryOnboarding, support, communities, and course delivery that hold the standard as the client list grows.Details →
07
Financial operationsInvoicing, reconciliation, payroll, and reporting, with a current P&L, cash flow statement, and balance sheet.Details →
08
Executive administrationYour operational load, absorbed and systematized: inbox, calendar, travel, vendors, and records.Details →
09
WebsitesDesigned, written, and built on one standard, and wired to the systems that handle the enquiries. The site you’re reading is one of them.Details →
Products · Do it yourself

The same systems, ready to install

Each product is a system from my own operation, packaged for you to install yourself. The first eight are being prepared for release. Select one to see what’s inside and reserve early access.

Automations
Enquiry-to-Inbox EngineThe n8n workflow behind this site’s own form: every enquiry checked, logged, answered, and delivered.Reserve early access →
AI skills
Proposal BuilderA Claude skill that turns your notes from a discovery call into a finished, branded proposal.Reserve early access →
SOPs
Meeting Memo & Follow-UpTwo procedures that cover a meeting from both sides: the memo before it and the follow-up after it.Reserve early access →
Frameworks
The Anti-Slop ChecklistThe checklist all of my outbound writing passes, so AI-assisted copy reads as written by a person.Reserve early access →
Templates
Self-Operating RunbookA template for setup procedures an AI agent runs from start to finish while a person only approves.Reserve early access →
Guardrails
Guardrail Hooks for Claude CodeThe safety layer I run on every machine. Each hook stops an AI agent before a specific, costly mistake.Reserve early access →
Makers
Brand Book MakerA web app that asks the right questions about your business and makes the finished brand book.Reserve early access →
Systems
Self-Healing Automation StackThe monitoring layer under my own automations: a failure is caught, diagnosed, and repaired.Reserve early access →
Your experience

From first conversation to launch

01
The Strategy SessionA complimentary first session. I find what’s holding your operation back and where a system pays for itself first.Details →
02
The proposalThe scope, the timeline, and the investment, in writing.Details →
03
The buildBuilt, tested, and documented, with updates as it takes shape.Details →
04
The upkeepOngoing management for the systems that should keep improving, if you want it.Details →
How I work

Four commitments on every engagement

Fitted to your businessI learn your method, your audience, and your people before anything is built.
An operator’s judgmentThe Hand-Proven Method: every process is battle-tested by hand first. Only once it has proven itself through a multi-stage evaluation is it automated to run by itself.
Built, then handed overWorking systems, documented so your team runs them without me.
A bespoke tool stackThe latest tools in AI and operations, including Claude, Codex, Gemini, n8n, Make, ClickUp, Asana, Google Workspace, and your CRM. Your stack holds only what you need, so it stays easy to manage.
Markos Kandilis
Your strategist

Seventeen years in the operating seat

I’m Markos Kandilis, and I’ve worked in operations since 2009. Exec AI Ops is one strategist and a team of AI agents. Every system I build for you is one I run my own business on.

2009A first seat in operations. Instructor and administrator at a learning center, then administration for a county government, a university admissions office, and a membership organization.
2014Remote operations. Virtual assistant and convention sales for Songbird Ocarina.
2020Broad Institute of MIT and Harvard. Administrative Assistant on a cancer-program group, promoted to Senior Administrative Assistant inside a year.
2022A private portfolio of ventures in real estate, education, and technology. Hired as Executive Assistant, grown into Chief Operating Officer.
TodayAn AI-first operations practice. Strategy, automations, and systems for firms and international organizations, with agents doing the work of an operations team.
CertifiedClaude Code in Action (Anthropic). Workflow Specialist, AI Studio Foundations, and AI for Work (Asana). Google AI Essentials (Google).
Highlighted engagements

Real results, delivered for real clients

Each engagement below returned time, cut costs, or grew revenue for the client named on its card. Select any card for the full breakdown.

$100K+
Land Conquest · Real estate education
Revenue behind a 6,000-member communityBuilt and ran all community operations from the ground up. Onboarding, support, and engagement systems grew the membership without growing the workload.Full breakdown →
$60K+
Turning Profit · Real estate video podcast
Saved a year by bringing production in-houseDesigned an end-to-end production system that replaced a $5,000-a-month outsourced workflow, documented in SOPs so it runs with minimal oversight.Full breakdown →
3x
Propellic · Travel and hospitality SEO agency
Candidate screening throughputRebuilt hiring intake and screening, from 2 to 6 candidates a day to 16 or more, and cleared the pipeline backlog.Full breakdown →
10,000+
RankSense · Enterprise SEO technology
Emails cleared across four executive inboxesThen built the daily system that kept every inbox current and every reply same-day.Full breakdown →
20 to 30+
Broad Institute of MIT and Harvard · PRISM Lab
Team scaled through the move to remote workMoved interviews, onboarding, and communication to virtual formats during COVID-19, with zero disruptions and zero scheduling delays.Full breakdown →
Days to hours
Three businesses · Education and media
Support response timeTicketing, escalation, and support frameworks that hold replies to a consistent 2 to 4 hour window.Full breakdown →
BBC & NYT
Gary Williams · Documentary photographer
Content engine behind a photographer now featured by bothTook over blog production, social scheduling, SEO, and portfolio updates, so he could return to his craft and his clients.Full breakdown →
100K+
Hibiscus Moon Crystal Academy · Online education
Subscribers served by one marketing pipelineReworked content creation, scheduling, and distribution so the marketing ran consistently at scale.Full breakdown →
93,000+
Turning Profit · Real estate video podcast
Podcast downloads from a full content engineRan the production lifecycle from pre-production to multi-platform distribution across audio, video, and social.Full breakdown →
3 into 1
Hibiscus Moon Crystal Academy · Online education
Cloud platforms unified into one file systemOne searchable index across Google Drive, Dropbox, and AWS, with no duplicates and no version risk.Full breakdown →
Thousands
Broad Institute of MIT and Harvard · PRISM Lab
Monthly visitors to the lab's first websiteDesigned and launched the site, with lead capture that turned visitors into hundreds of trackable contacts.Full breakdown →
End to end
Broad Institute of MIT and Harvard · PRISM Lab
Hiring pipeline for a scaling research teamResume intake, multi-stage interviews, and onboarding rebuilt as one pipeline, with the scheduling bottlenecks removed.Full breakdown →
From my clients

In their own words

Markos is exceptionally good at building systems and improving how things run behind the scenes. He has helped us streamline several parts of our business, including our video podcast production process and internal tracking and management systems. The result has been a much smoother workflow and far less time spent managing day-to-day tasks. He’s also a great communicator. You can explain what you’re trying to accomplish once, and he quickly understands the goal and runs with it. Markos is dependable, positive, and extremely trustworthy. We’ve worked with him for years, and he consistently delivers high-quality work. Overall, he’s someone who is very good at organizing processes, simplifying complicated workflows, and helping a business operate more efficiently.

Heather Delaney ReeseWriter (Top 10 in Politics on Substack), Hope for America

Markos is amazing to work with. He reliably gets things done in a punctual and professional manner, and he always finds ways to optimize operations and improve workflows. He keeps our systems organized and running smoothly. Besides his professionalism, he’s very easy to get along with and brings positive energy to the whole team. Markos cares a lot about what he does, and it really shows in the quality of his work and relationships with others.

Pete ReeseChairman, Sunland America · President, Reelvest

Markos built the Digital Skating School from the ground up. I had the vision, method and content, but he created every system that brought it to life: the website, marketing automation, email sequences, ad campaigns, community platform, social media assets, and copywriting. He designed workflows and processes that my entire business still relies on daily. What sets him apart is how deeply he invests in understanding your business before building anything. He learned my method, my audience, and my brand voice, then built systems that felt like they were made by someone who truly understood what I was trying to do. He’s not just technical. He’s thoughtful, reliable, and genuinely easy to work with. Thank you Markos. This business would not be at this point now without you!

Maja LutherCreator & Coach, Digital Skating School

Markos has been invaluable in growing my business. He’s helped improve my systems and free up my time immensely, allowing me to invest my attention where it’s needed most. Having an operations expert who understands what working in a creative industry is like makes all the difference to me as an artist. He’s a genuine pleasure to work with, trustworthy, bright, and always acting on his own initiative. It’s rare to find someone who has actually contributed to the growth of my business as Markos has.

Gary WilliamsDocumentary Photographer, Gary Williams Photography

Markos was an excellent operations professional. He completed tasks diligently and independently. He utilized his strong organizational skills to help streamline processes and build systems for myself and our CEO, Hamlet Batista. His congenial professional manner made him a pleasure to work with. In my five years at RankSense, I worked with many operations professionals. Markos was one of the best. He stepped up to help during the most challenging time of my business career, so I am personally grateful to him for his hard work.

Maura LoewOperations Manager, RankSense

Markos listened and took on board everything I shared with him about my business. He came back with a well thought out set of ideas and suggestions which have had an immediate and highly positive impact on my business. Great process and highly recommended.

Upwork client, rated 5.0Business Systems Audit & Optimization Session

I worked with Markos for about a year and he was incredibly professional, thoughtful, and strategic in his role working with Propellic. Highly recommended!

Brennen BlissCEO, Propellic
Next step

Stop wasting your time and money
being your company’s operating system.

Your Strategy Session finds what is holding your business back: the pain points, the leaks, and the cracks in how it runs. You leave with the strategy to close them and a more efficient operation to move forward with. The session is complimentary, and the strategy is yours to keep.

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